Cancellation Policy

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Cancellations must be made in writing by recorded delivery or by sending an email to enquiries@m2exhibitionservices.com with an agreement email reply. If the customer cancels their intention to use M2ES (M2 EXHIBITION SERVICES) for the agreed scope of works and related contract value the following charges will apply 100% for cancellations 14 days or less before the opening date of the exhibition for standard items and 40 days or less for bespoke items. Deposit payments are non-refundable.

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Direct or Consequential Loss

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The Company shall not, under any circumstances, be liable for any direct or consequential loss arising from the services howsoever, when so ever, or where so ever caused and whether or not resulting from a negligent act or omission by the Company.

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Artwork and Stand Design Submission

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Any stand design, picture, photograph, work of art, plans, visuals or structural layout, logos or any item which could be copyrighted that is submitted to the company it will be assumed that the person submitting any of the aforementioned owns the copy right and gives permission to the company to use it in any way they see fit unless otherwise stated and agreed in writing.

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Law

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The Contract shall be governed by and construed in accordance with the Laws of England.

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Liability To Others

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The Customer shall be liable for and shall indemnify the Company against claims from injuries sustained by persons and loss of or damage to other persons property arising during the hire period howsoever caused unless such injury loss or damage results from a negligent act or omission from the Company.

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Price

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The Contract Price is based on the prevailing costs at the time of the quotation. If in the period up to the completion of the Contract, there is any increase in cost to the Company or a variation in the services required, then the Contract Price shall be amended accordingly. Prices quoted are exclusive of VAT and any other taxes, levies or similar charges whatsoever, all of which shall be paid by the Customer.

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Payment

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The Customer shall pay, in sterling, one half of the Contract Price on date of the order being placed and the balance seven working days prior to the exhibition opening. If the Customer fails to make full payment on the due dates, the Company is entitled, without prejudice to any other right or remedy available, to terminate the relevant contract and suspend any performance of contract work. The Company reserves the right to charge interest at 3% above the Bank of England base rate on amounts not paid on the due dates.

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Performance

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All Customer orders must be placed in writing. No Contract shall be created unless the Company accepts the order. The Company shall be relieved of its contractual obligations in the event that performance thereof is prevented or delayed directly or indirectly by an act of God, war, riot, strike, labour disturbance, industrial dispute, fire, flood, explosion, shortage of material or labour or any cause beyond the control of the Company. If for any of these reasons the Contract is not completed the Customer shall pay the Contract price less the costs not expended to date. Performance of the Contract is subject to the availability of the Company’s property. The Company at its sole discretion reserves the right to substitute unavailable Company property of a similar quality, specification and performance. The Company may sub-contract all or any part of the services. The Company contracts for itself and as agent of and trustee for its employees and sub-contractors and their employees and any reference in these Conditions to the Company shall be deemed to include every such employee and sub-contractor.

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Regulations

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The Customer shall comply with all regulations and conditions imposed by any exhibition organiser, promoter, hall owner or local or other authority and shall be responsible for obtaining their written consent to any modification thereto or waiver thereof as may be necessary to enable the Company to perform the Contract. The Customer shall communicate to the Company such as these regulations and conditions as may affect the services and indemnify the Company against all liabilities arising from non-compliance with any of the said regulations and conditions unless resulting from negligent act or omission of the Company.

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Service disputes

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Any disputes regarding our level of service, or quality of goods, must be brought to our attention within 24 hours of the event opening. No queries can be accepted 7 days after the close of the event. Cancelled orders may invoke a surcharge of up to 100% of total cost, unfortunately we cannot specify delivery times of hired furniture. We do endeavour to deliver all furniture prior to the opening of the event.